As was announced recently, due to the COVID-19 pandemic, Hockey Alberta has cancelled all camps, events and programs that were scheduled to be held between now and April 30. A complete list of cancelled camps can be found here.
Hockey Alberta is currently in processing refunds for individuals who had registered in those camps, events and programs. Please note that this is a challenging task due to the number of events and individual registrations that need to be processed, and we ask your patience as we work as quickly as possible to take care of everyone.
For camps, programs and events scheduled after April 30, as decisions are made, registrants will be contacted directly with status updates.
To help answer any questions you may have, we’ve put together a short Q&A. If you have additional questions, please submit via email to [email protected]
Q: Do I need to do anything to receive a refund?
A: No. Our registration and payment platform provides us with all of the necessary information to complete the refund, so no additional action is required on your part if you are registered for any of the camps listed.
Q: When will my refund be processed?
A: We are working as fast as we can to have all refunds processed.
Q: How will I know my refund has been processed?
A: You will receive an email when your refund has been processed, however it may take longer than the normal 2-3 days for funds to appear back in your account.
Q: How much will my refund be for?
A: You will receive back the full amount paid, including any GST charged.